Privacy Policy

1. Introduction

Socianis has decided to revise its Privacy Policy as effective on 21-10-2023 therefore, by visiting our website and/or using our services you automatically agree with the Policy terms and conditions after 21-10-2023. This Privacy Policy explains how we collect and use your private information within our services.

Socianis, domiciled in The Netherlands, is responsible for the processing of your personal data. In accordance with the provisions of the GDPR (General Data Protection Regulation), Socianis has all the appropriate physical, technical, and administrative security measures to protect your personal data. Under no circumstances will we transmit your personal data, for commercial purposes, without your prior written consent.

Whenever this Privacy Policy uses words such as “we” or “us,” it will be referring to the processor of your information. Moreover, regardless of your residential country, you authorize us to transfer, store, and use your information at our operating center. To ask a question or to comment about this Privacy Policy, please send an email to contact@socianis.com. We strongly advise you to read and understand carefully about our views regarding the use and treatment of your data.

2. Information you provide us

For us to cater to your demands we will require your information details to process your needs. For example, you must create an account for yourself to access the services that are being provided by Socianis. During the account creation process, it is mandatory that you provide us with your name, last name, and email. During the account creation, you are required to create a password. We will not manage your password, nor will we have any access to it. You are fully responsible for the password you create. None of your information will be available in the public domain.

2.1. Contact information

We will need your information such as email to authenticate your account, secure and help prevent spam, abuse, etc. The information provided will also be used to personalize your experience with Socianis. If you email us, we will keep the contents of your message and contact information to swiftly reply to your request.

2.2. Debit and credit card details

Subscription and purchase purposes will require you to provide us with payment details such as credit or debit card number, expiration date, and CVV code to pay for offers provided in our services. Your payment information will be securely processed via the payment processor, PayPal or Stripe. While we are assuring you that after transactions, your details will not be stored by us. However, we will store invoices and payment receipts for a maximum of 5 years, as of the date on which the invoices/receipts have been filed. This will be done for the purpose to facilitate legal accounting obligations.

3. Data we collect

For the purposes indicated in this privacy notice and to provide you with and better service, we may collect your personal data in different ways: when you provide it to us personally, when you visit our website or by email, at the counter and when we obtain information through telephone calls or other public sources permitted by law.

3.1. Your location information

Whenever you log in to your account for our services, it will automatically collect information about your current location from the IP address or your device settings. This information will enable us to secure your setup and control your account. The time zone of your login will also be stored to operate our services correctly for your account security.

3.2. Link interaction and product usage

Socianis keeps track of your interactions with links and products that are part of our service, such as the links we provide through emails, as well as the actions you take when Socianis sends you emails when you use any of our products.

3.3. Photos

We may collect and store photos if you link your social media profile to Socianis. Links to your photos on your social media profile can also be captured and stored. We require this information to support us in providing our service in an efficient manner.

3.4. Cookies and web beacons

To distinguish you from our other visitors and users, the Socianis websites need to use cookies. By making use of the cookies we can provide you with a good web experience when you navigate throughout the Socianis website, and it provides us with the opportunity to improve our website and services.

For clarifications purposes, cookies will be understood as the data file that is stored on the hard drive of the computer equipment or the electronic communications device of a user when browsing a specific internet site, which allows the exchange of status information between said site and the user's browser. The status information may reveal means of session identification, authentication or user preferences, as well as any data stored by the browser regarding the internet site; and by web beacons visible or hidden image inserted within a website or email, which is used to monitor user behavior on these media. Through these you can obtain information such as the source IP address, browser used, operating system, time the page was accessed, and in the case of email, the association of the above data with the recipient. If you wish to disable the cookies or web beacons you need to access the configuration of your computer or device and mark the option to disable said cookies or web beacons or visit https://www.socianis.com/cookie-settings to deactivate our cookies. If you are subscribed to our mailing you are required to unsubscribe. This can be done by opening one of our emails and navigate to the bottom of the email and click on unsubscribe.

In addition to any aforementioned mechanism to limit the use or disclosure of your personal data, if you wish to stop receiving promotional messages from us, you can request it by contacting contact@socianis.com or register in the Public Registry of Consumers (PROFECO) provided for in the Federal Consumer Protection Law and notify us of said registration.

3.5. Tracking technologies cookies

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
Socianis uses both session and persistent cookies for the purposes set out below:
Necessary / required cookies
Type: Session cookies.
Administered by: Socianis.
Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. These help to authenticate users, to provide security and prevent fraudulent use of user accounts. Without these cookies, the service that you asked for cannot be provided, and we only use these cookies to provide you with those services.
Cookies policy / Notice acceptance cookies
Type:Persistent cookies.
Administered by: Socianis.
Purpose: These cookies identify if users have accepted the use of cookies on the website.
Preferences cookies
Type: Persistent cookies.
Administered by: Socianis.
Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

3.6. Private messages

When you link a social media profile to Socianis, we might retrieve and store the message you send. For example, when you connect any social media profile to Socianis, you are giving consent to the social media profile to allow Socianis to retrieve your messages.

3.7. To log data

As long as you interact with our services, even if you have not created an account, we collect information about you. This means, when you visit and or navigate through our website and services, we will receive the following information: your IP address, browser type, operating system, device information and application IDs, referring web pages, visited pages, location and cookies. This data is also collected when you sign in to your account on the Socianis website. To be able to operate our services, we require the above data to provide you with a good experience (in order to optimize your experience with our services). It also gives us the opportunity to secure, create a reliable and robust performance, e.g. in collecting the log data, we increase account security, which improves the quality of our products and services. To be able to provide you with a better user experience, we record your usage of our services. We may use screencasting tools to understand where we can improve upon your user experience.

4. How we will use your information

Because Socianis is dedicated to providing you with a tool that can support your needs to be more efficient and productive when your businesses and agencies require to manage your social media, we require all the above information for the purpose to aid and support our service. See below how that information will be used.

4.1. To improve and enhance our services

By understanding the way you use and interact with our services, we can deliver customized services and support. We may also use this information to issue improvements and suggestions for product development. In our efforts toward better product development, we will conduct quantitative and qualitative research methods, e.g. surveys and information analysis. For instance, when a time zone and/or location are provided in your information, such information may be used to customize our services for you and other users, e.g. detecting your location automatically will lastingly calibrate your profile, so you do not have to set a time zone at the start of each new project.

4.2. For communication purposes

All of the above-mentioned information will be used to communicate marketing purposes, our services, policies and terms, updates and replying to you when you have previously contacted us.

5. What we will use your information for

6. Information we may receive from other sources

If you use any of Socianis products and/or services we may receive information about you, in order to provide you with a good user experience. Your collected data will be shared internally and combined with other collected data regarding our services. For instance, when Socianis is connected to your Facebook account, we will be able to collect information from your Facebook account on your behalf. We may receive private information regarding your business profile from social networks you have connected to Socianis. This includes Facebook, Instagram, Twitter, YouTube, PayPal and Stripe. Google data usage is limited when: commenting and posting from YouTube accounts, accessing, and storing analytics. To integrate with YouTube, we apply YouTube API services to provide YouTube functionality within the services that are being provided by Socianis. By using Socianis, you are also giving consent to be bound by the YouTube, Facebook, Instagram, Twitter, PayPal, Stripe and Google’s Terms of Service and Privacy notices. We will also be able to access your Google Analytics account in real time. Your access tokens from Google, which allows us to publish on your behalf to Google My Business and YouTube are securely stored and can be revoked at your convenience. We strongly advise that you thoroughly examine their privacy policies and terms, as Socianis does not bare responsibility for Third-Party Services.

By using Socianis you are also giving consent to the Google’s Privacy Policy and the terms and conditions of any other platform you connect with Socianis. We will receive data from all of the services that are integrated with Socianis. There might be a possibility that we will inform you, but we are not accountable for not doing so. By using and/or visiting Socianis you give consent to let Socianis receive personal data and to process it.

Socianis may transfer information to third parties with whom it collaborates, such as but not limited to business partners, technical subcontractors, payment and delivery services, advertising networks, analytic and search information providers and credit references agencies. We may receive information about you from them. The received information will be used to optimize your experience with our service.

7. Personal information we share and disclose

Your identifiable information is neither sold nor traded with other third parties, except for our trusted parties who are also assisting us in operating our services or servicing you. However, we can also give out your information when obligated by the law, to enforce our site policies, or to protect our or others' rights or safety. Non-personal identifiable visitor information can be provided to the third party for marketing or advertising purposes.

7.1. Sharing your information

We can only share your information when you authorize a third party on social media networks to access your account or when you give us permission to share your feedback with businesses. When sharing content via your Socianis account to third party services, you bear the responsibility in controlling the flow of this content from our platform through the service of the third party.

7.2. Service providers and advertisers

A variety of third-party services are being used to support us in operating our services. These service providers are global. E.g. a variety of third-party services assisting us in hosting our contents like our website, and they help us in understanding the use of our services, such as Google Analytics.

Payment information can also be shared with payment service providers to process payments; prevent, locate, and investigate fraud and/or other prohibited activities. We can also process payment information to resolve disputes such as refunds and purposes associated with acceptance terms on credit and debit cards.

When we share your information with advertisers and advertising networks, it is for the purpose of creating relevant adverts for you and others; this is done by the collected data from you that allows us to display relevant advertisements to you and third-party websites. When you actively use a Socianis feature, that information can be used to show you relevant advertisement on any social platform informing you of new features we have launched.

7.3. Affiliates and change of ownership

In the face of events such as, bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be transferred or be sold to another entity as part of that transaction. Your personal data will be transferred to the other entity with this Privacy Policy in contact with your data. Your personal data may also be disclosed with our affiliates, to operate the services of Socianis and our affiliates and will be limited to your email address, browsing behavior and any other action taken on our website before and after becoming a customer.

8. Where we store and transfer your data

Your data protection is a matter we take extremely seriously, we have made efforts to be compliant with the GDPR (General Data Protection Regulation). We will take all the necessary steps to ensure that your data is treated securely, and it is in line with this Privacy Policy.

All data are stored on secure servers located in the Europe. Your information is stored on those servers. Every conducted payment is encrypted using TLS technology and processed via the payment gateway, PayPal or Stripe. None of your credit cards information is stored in our system. You bear the responsibility to keep your password (the password which enables you to access certain parts of our site) confidential. It is not advised to share your password(s) with anyone.

9. Additional data we may collect

9.1. Finincial data

Purchases done via our website will be securely processed via the payment processor, PayPal or Stripe. We will not store credit card/debit card data from our users on our servers or any other means owned by Socianis. With the acceptance of this privacy policy, you grant consent for the transmission of your financial information to Stripe. And you give consent to their Privacy Policy and Terms and conditions.

9.2. Not necessary purposes

By providing your data, you authorize Socianis to use it for marketing, statistical, promotional, advertising, informational or commercial prospecting purposes by sending emails, newsletters and direct telephone calls, regarding the activities and products marketed by Socianis, its affiliates, subsidiaries and/or business partners, even when the activities above are not “necessary purposes” or the ones that originated the legal relationship between you and Socianis.

9.3. Revocation, limitation and disclosure of data

If you do not agree with the use of your data for any of the so-called non-necessary purposes, or if you wish to limit the use or disclosure of your data, you can express your refusal or limitation to such treatment or disclosure within a period of 5 business days from when you created an account, notice as follows:

a) By written communication addressed to the support team it may be delivered to the Socianis address indicated above or sent to the following email contact@socianis.com.

b) Indicate your full name and address or other means to communicate the response to your request.

c) Specify the purposes you want to eliminate or the limitations you want to establish. The foregoing, with the understanding that in any case your rights of revocation and opposition will remain safe. Once your request is received, it will be addressed either by email or in writing according to the information you have indicated in your request, within 20 business days from receipt of your request. The foregoing, with the understanding that we may require additional information in the terms provided in the Law and its Regulations, in which case the response period will be counted from the moment you provide us with the additional information / documentation.

10. Your rights

You have the right to know what personal data we have about you, what we use it for, and the conditions of use that we give it. Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete; that we delete it from our records or databases when it considers that it is not being used in accordance with the principles, duties, and obligations provided for in the regulations; as well as oppose the use of your personal data for specific purposes. You can generally access, modify, or rectify the majority of your Account details by signing into your account and editing your profile or organizational record.

If you have specific requests that can't be fulfilled by logging into your account, like gaining access to additional information or deleting your data within Socianis services, please refer to the instructions detailed in section 10.1. It's important to note that we may need to retain some of your information for various reasons, including providing our Services, record-keeping, payment processing, legal and regulatory compliance, dispute resolution, and enforcing the Socianis Terms and Conditions or any other agreement between you (or your organization) and Socianis (referred to as the Terms and Conditions).

10.1. How to exercise your rights

To exercise any of your rights, you must submit the respective request as follows:

a) By written communication addressed to the support team it may be delivered to the Socianis address indicated above or sent to the following email contact@socianis.com.

b) To indicate your full name and address or other means to communicate the response to your request.

c) Indicate a clear and precise description of the personal data with respect to which you seek to modify.

Once your request is received, we will respond to it either by email or in writing according to the information you have indicated in your request, within 20 business days of receiving your request. The foregoing, with the understanding that we may require additional information in the terms provided in the Law mentioned above and its Regulation, in which case the response period will be counted from the moment you provide us with the additional information/documentation. In the case of requests for access to your personal data, the information would be provided, where appropriate, by simple or electronic copies, depending on their availability in our files. continue treating your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us. To revoke your consent, you must submit your request as follows:

10.2. How to revoke your consent

a) By written communication addressed to the support team it may be delivered to the Socianis address indicated above or sent to the following email contact@socianis.com.

b) Indicate your full name and address or other means to communicate the response to your request.

c) Indicate the clear and precise description of the personal data with respect to which you seek to revoke your consent.

Once your request is received, we will respond to it either by email or in writing according to the information that you have indicated in your request, within 20 business days of receiving your request. The foregoing, with the understanding that we may require additional information in the terms provided in the Law mentioned above and its Regulation, in which case the response period will be counted from the moment you provide us with the additional information/documentation.

We inform you that Socianis only transfers your data to tax, administrative or judicial authorities to comply with the fiscal obligation that Socianis has or to resolve any controversy with the owner of personal data, before judicial or administrative authorities. The foregoing, without prejudice to the data referrals that Socianis makes to its managers who support it in matters of management and storage of databases, sales, search and management of new clients, request for references, payments, sending information, notices, promotions and product delivery.

Socianis does not carry out any transfer of personal data for which it is necessary to obtain your consent.

11. Privacy policy modification

We reserve the right to make modifications or updates to this privacy policy at any time, to attend to new legislation, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through the Website.In the event of a substantial policy change, we'll notify you via email using the address associated with your account. By continuing to use the Services after these changes take effect, you signify your acceptance of the revised Privacy Policy.